The product I ordered has a damaged or defective part. What should I do ? EVA May 25, 2022 08:02 Updated Don't worry, write to the customer service department at firstname.lastname@example.org and describe the problem you are experiencing, attaching two photos or more of the product (if possible). You will receive help as soon as possible. Related articles Can I return items ? When will I get the refund ? I have an issue with the machine ordered, what should I do ? Can I exchange an Item ? Ho do I contact the customer care team ?