First of all, we are very sorry.
Usually, you will receive an email with the tracking number of your order, on average 48 hours after you placed your order with Sensaterra.
If this is not the case, it may be due to a longer preparation time by the artisan or a problem during shipping. If you have not received an email within 5 days of placing your order, please contact us at firstname.lastname@example.org.
Our customer service will help you as soon as possible.